A man caused a scene at a Guaranty Trust Bank (GTB) branch on CMD Road on Monday after alleging that the bank had withheld his ₦5 million for two weeks, drawing the attention of customers and staff inside the banking hall.
The situation reportedly escalated when the customer confronted bank officials, insisting he had been unable to access his funds despite multiple attempts to resolve the issue.
Eyewitnesses said the man appeared visibly agitated, prompting other customers to pause their transactions as they watched the incident unfold.
During the confrontation, he vowed not to leave the premises until his complaint was addressed, stating:
“You want to seize my phone? Madam, you want to seize my phone? If you like, call God. I’m not leaving here today until you answer me and return my 5 million naira.”
Bank staff were seen attempting to calm him down while other customers continued their transactions with caution.
The exact reason for the alleged delay was not confirmed at the time of filing this report.
The incident has since sparked conversations around customer service standards in financial institutions, particularly issues relating to delayed transactions and dispute resolution.
Although order was eventually restored, it remained unclear whether the matter was resolved or if the customer eventually received access to his funds or further clarification.
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